![]() The Norton customer base provided feedback about not wanting to download multiple apps to get the full value of their subscription. However, users had confusion regarding which Norton app to download initially in order to utilize the primary features of the subscription. ![]() Norton users became acquainted with the aforementioned cyber safety offering UIs where all of their subscription features could be launched to their respective apps and browser experiences. In 2019-2020, I and other stakeholders set out to create an app that delivers our core features of device security, identity theft protection, and VPN privacy in one place. This experience surfaced everything in a way so that users could see exactly what they had and its status, but it did not have integration of these core features in one app. In late 2018, Norton began shipping a cyber safety experience in its products that had a consolidated view of all available features that a user had in their subscription. The company added many more customers once the acquisition of LifeLock, an identity theft protection solution, occurred-this opened the door to create a solution that incorporated all of the company’s offerings in one place. Norton has grown to a sizable user base with millions of customers looking for a solution to their cyber safety needs. PRODUCT TYPE: Cyber Safety (all-in-one device, online privacy, and identity protection) :: Invision Prototype (View in Google Play & App Store) ![]() ![]() RESPONSIBILITIES: Product strategy, executing end-to-end architecture, research, feature discovery, wireframes, prototypes, testing, visual design, style guide & pattern creation, spec documentation, engineering delivery & QA. MY ROLE: Principal Product Designer & Mobile Security Design Team Lead ![]()
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